Terms of service
Effective date: 7 September 2026
Tajdeed is provided by OpsBreak Technologies FZ-LLC, Ras Al Khaimah, United Arab Emirates ("we", "us"). These terms explain your use of the service, payments and responsibilities.
1. Using Tajdeed
By creating an account or using Tajdeed, you agree to these terms and our Privacy policy. You must be at least 18 to hold an account. If you use Tajdeed for a company, you confirm that you can accept these terms on its behalf.
Tajdeed helps you organise documents, track expiry dates and update renewed records. Reminder preferences let you choose when to receive renewal messages. Business and PRO also include linked renewal planning, team workflows, private document collection and review, authority guides and reports.
Tajdeed is an independent document management service. We do not renew documents, submit applications on your behalf or act as a government authority, legal adviser, insurer or document processing agent. You complete official applications with the relevant authority.
2. Your account and documents
- Keep your login details secure. You are responsible for activity in your account and the accounts of members you invite.
- Confirm your email address to receive email reminders. Check your reminder preferences and notification settings.
- Upload only documents you are entitled to hold and share. Tell employees, clients and family members how their information is used, as described in the Privacy policy. A parent or guardian may manage a child's documents.
- Check names, document numbers and dates against the original document before saving. Review submitted replacements before accepting them.
- Share document request links with the intended recipient. Access to workspace records follows membership permissions.
- Do not use forged documents, use the service unlawfully, access another workspace without permission, reverse-engineer the service or overload it through scraping or other automated requests.
We may suspend or close accounts that breach these rules, with notice where reasonable.
3. Renewal information and responsibility
You remain responsible for your documents and renewal deadlines. Authorities set requirements, fees, grace periods and penalties, which may vary or change. Confirm the requirements that apply to your document with the issuing authority.
Planning rules reflect the links and dates you enter. Guides provide a reference for the stated authority and document category. Neither confirms that an application will be accepted or that a renewal is complete.
We make reasonable efforts to send reminders on their scheduled dates and retry failed messages. Delivery and timing are not guaranteed: an email may be filtered or returned, a reminder may be paused, device settings may block a notification, or a service interruption may delay it. Any fine or grace-period information is general guidance from the source shown, not a statement of what you will be charged.
To the fullest extent permitted by UAE law, we are not liable for fines, late fees, overstay penalties, black points, vehicle impoundment, visa cancellation, licence suspension, bank account freezes, lost business or other direct or indirect loss arising from a missed, late, incorrect or undelivered reminder, an incorrect document date or reliance on information in Tajdeed.
If we are found liable in connection with Tajdeed, our total liability to you in any 12-month period is limited to the subscription fees you paid us during that period, or AED 100 for the Free plan. Nothing in these terms excludes liability that cannot be excluded under UAE law, including fraud or gross negligence.
4. Plans and prices
Prices are in UAE dirhams (AED) and exclude VAT where applicable. Any VAT due is shown before payment and on the invoice; consumer prices include VAT where required.
| Plan | Monthly | Annual | Included capacity |
|---|---|---|---|
| Free | AED 0 | AED 0 | 10 active documents, 1 login, reviewed details only |
| Family | AED 19 | AED 199 | 1 household, up to 5 account logins, 10 people or vehicles + 5 company/property records, 100 documents, reviewed details only |
| Business | AED 199 | AED 1,990 | 25 employees or vehicles + 5 company/property records, 3 admin logins, reviewed details only |
| PRO | AED 799 | AED 7,990 | 250 people or vehicles, up to 25 client entities, 5 operator logins, reviewed details only |
Annual Business and PRO plans provide 12 months for the price of 10. Extra employees or vehicles on Business cost AED 5 a month or AED 50 a year each. Additional PRO capacity is quoted before you agree to it. The pricing page sets out the features included in each plan.
All plans include document and expiry tracking, basic renewal updates, personal reminders, account data export and spreadsheet export. Family adds household management, shared members, spreadsheet import and export and calendar subscription. Business and PRO include those tools plus the linked renewal planner, renewal board and checklists, private document requests and review, authority guides and reports. These business renewal tools are not included in Free or Family.
We may change prices with at least 30 days' notice by email. A change applies from your next renewal after that notice period.
30-day service offers
An SME offer at AED 149 includes one admin login, up to 25 employees or vehicles, one agreed import completed by our team and a weekly report prepared by our team. A PRO discovery offer at AED 499 covers one workspace with an explicitly agreed scope and a monthly report prepared by our team.
You can cancel either offer at any time. We refund any part of the agreed scope that we do not deliver. Neither offer converts to an ongoing paid plan without your written acceptance, and the price after the offer is stated before you accept it.
5. Payment, renewal and cancellation
The price, payment method and billing interval are shown in your offer, invoice or checkout before you confirm. Invoiced plans start when payment settles. For a recurring subscription, you authorise the plan fee at the start of each monthly or annual billing period until you cancel.
- Cancellation: cancel through Settings → Plan → Manage billing or email support@gettajdeed.com. Your access continues until the end of the paid period. There is no cancellation fee.
- Failed payments: we retry a failed renewal payment and notify you by email. After 14 days without payment, Free-plan limits apply. Your data is retained as described in the Privacy policy.
- Downgrades: the new plan's feature access applies when the change takes effect, and its limits apply to further additions. Links for paid document requests or calendar subscriptions stop working if the new plan does not include them. Existing records and history are retained; account data export and deletion remain available under your account permissions. If your usage exceeds the new limits, remove records or members, or upgrade, before adding more.
6. Refunds
- Annual plans: request a full refund within 14 days of the first annual payment, provided you have not used the plan substantially beyond Free-plan limits by storing more than 10 documents. After 14 days, annual fees are non-refundable; cancellation stops the next renewal.
- Monthly plans: fees are non-refundable once the billing period starts. Cancel before the next renewal to avoid another charge.
- 30-day service offers: we refund the agreed scope we do not deliver, as described in section 4.
- Our error: if we charged you incorrectly or the service was unavailable for more than 72 consecutive hours, contact us for a refund or credit for the affected period.
Approved refunds are paid to the original payment method, or by bank transfer for invoiced plans, within 10 business days.
7. Your content
You own the documents and data you upload. You allow us to store, process and display them solely to provide the service, as described in the Privacy policy.
We own the Tajdeed software, brand, document catalogue and reminder logic. Your account gives you a personal, non-transferable right to use the service while it remains in good standing.
You can export workspace records through Settings. Account closure and deletion follow the Privacy policy. You are responsible for reports you prepare for your own clients.
8. Service availability
We may update, add or remove features. We aim to keep the service available but do not promise uninterrupted access. Maintenance, security or legal requirements may require a suspension, with notice where practical. We are not responsible for service providers' outages or changes, but work to restore service when they affect Tajdeed.
If we discontinue Tajdeed, we will give at least 60 days' notice and a way to export your data.
9. Resolving disputes
These terms are governed by the laws of the United Arab Emirates and the regulations of the Ras Al Khaimah Economic Zone (RAKEZ) as applicable to free-zone companies.
Contact support@gettajdeed.com to raise a concern. A dispute that cannot be settled amicably within 30 days of written notice is subject to the exclusive jurisdiction of the courts of Ras Al Khaimah, UAE.
10. Changes to these terms
For material changes, we will email account holders at least 14 days before they take effect. Continued use after the effective date means you accept the updated terms.
11. Contact
OpsBreak Technologies FZ-LLC
RAKEZ services licence no. 47034938
CWEP4830 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates